VumaVoIP / Call Analytics
Turn every call into usable insight.
VumaVoIP brings call performance, demand patterns and service indicators into one clear analytics workspace, helping teams understand what happened and where attention is needed.
Book a product walkthrough →Call analytics software
See the patterns behind call activity.
Operational KPIs
Review inbound and outbound activity, answered and unanswered calls, talk time and voicemail performance without assembling reports manually.
SLA visibility
Track service thresholds, ring delays and response performance so managers can identify pressure points before they become recurring problems.
Abandonment analysis
Understand unanswered calls, queue hang-ups and IVR drop-offs, then examine trends across the periods that matter to your operation.
Extension performance
Compare call volume, talk time and outbound activity across extensions to support coaching, resourcing and service decisions.
Designed for real operations
Move from raw call records to clear operational decisions.
- Filter analysis to the phone system, team and period that matters.
- Identify demand peaks and recurring service gaps.
- Use consistent metrics for reviews and customer conversations.
- Keep access aligned with each user’s assigned phone system and permissions.
Analytics overview and KPI filters
Frequently asked questions
What teams usually ask.
What can VumaVoIP measure?
VumaVoIP can present call volumes, outcomes, talk time, ring delays, voicemail activity, abandonment indicators and extension performance, depending on the connected phone system data.
Is this a replacement for the phone system?
No. VumaVoIP adds analytics and management capabilities around a supported phone system. It is designed to work with the communications platform already serving the organisation.
Which phone system platforms are supported?
Yeastar integration is available today. Additional platform compatibility is planned and should be confirmed with VumaOne for each deployment.
Make call data useful.
See how VumaVoIP can fit your reporting and service-review process.