VumaVoIP / For MSPs
One VoIP operations workspace for multiple customers.
VumaVoIP helps managed service providers organise supported phone system estates, customer access and day-to-day VoIP operations without forcing every task into a separate portal.
Book a product walkthrough →VoIP management for MSPs
Built for multi-customer operational control.
Multiple phone system visibility
Move across assigned customer phone systems and keep operational information organised within one management environment.
Customer access
Create accounts and assign or unassign access to the appropriate phone system, supporting clear customer boundaries.
Granular permissions
Use phone-system-specific and feature-specific permissions for analytics, recordings, management actions and MSP administration.
Packages and services
Align available capabilities with customer packages and subscriptions, making service delivery easier to organise.
Designed for real operations
Scale VoIP service delivery with clearer boundaries.
- Centralise supported phone system operations across customer environments.
- Give staff and customers only the access relevant to them.
- Standardise analytics, investigation and recording workflows.
- Reduce context switching while preserving phone system-level separation.
MSP customer and phone system overview
Frequently asked questions
What teams usually ask.
Is VumaVoIP intended only for MSPs?
No. VumaVoIP also supports organisations managing their own communications environment. The MSP experience adds multi-customer and delegated-access workflows.
Can an MSP control access per customer phone system?
Yes. Accounts can be associated with assigned phone systems, and permissions can be scoped around the actions a user needs to perform.
Does it work with every phone system?
Not yet. Yeastar compatibility is available today, with additional platform support planned. VumaOne should confirm compatibility for each proposed deployment.
Run VoIP services from a clearer workspace.
Talk to us about your customer estate, operating model and compatibility needs.