VumaIVR / AI Call Transfers
Transfer callers without trapping them in automation.
Let the AI identify an approved destination and complete a blind or attended SIP transfer, using extension-specific contact allow-lists and clear transfer outcomes.
Book a walkthrough →AI call transfer software
Move from conversation to the right person safely.
Blind transfer
Send a call to an authorised extension, ring group or queue using standard SIP transfer signalling.
Attended transfer
Consult the destination, wait for acceptance and then connect the caller.
Approved contacts
Resolve names and aliases only against the contact allow-list configured for the extension.
Outcome tracking
Distinguish an accepted transfer request from the final connection or failure result.
A clearer operational workflow
Combine AI assistance with a reliable human handoff.
Transfer authority is intentionally bounded. The AI can search and use approved contacts, check available context where supported and coordinate the call legs without gaining unrestricted access to phone system destinations.
Transfer contacts and attended handoff
Frequently asked questions
Practical answers.
Does transfer require a phone system API?
No. Core blind and attended transfer uses standard SIP signalling.
Can the AI transfer to any number?
No. Destinations are restricted by an extension-specific, phone-system-specific contact allow-list.
What happens if an attended destination is unavailable?
The workflow can resume the caller and record the outcome. Configured notifications can support follow-up for missed attended transfers.
Make human handoff part of the AI experience.
Map the teams and destinations callers should be able to reach.