■ Call intelligence / Product 01
Turn every business call into actionable insight.
VumaVoIP brings call analytics, recordings, AI-powered transcription and phone system management together in one secure platform. Understand performance, identify missed opportunities and manage multiple phone systems from a single dashboard.
The opportunity inside every call
Your phone system contains valuable business data. VumaVoIP makes it useful.
Traditional phone system interfaces configure telephone systems; they rarely explain what is happening across the business. VumaVoIP securely organises call information into understandable customer journeys, operational metrics and management insight,whether you manage one office or multiple phone system systems.
01 / LIVE OPERATIONS
See what is happening now.
Monitor live calls, active channels and team performance through configurable dashboards. Build personal layouts or dedicated TV wallboards for offices and support environments.
- Live call activity
- Configurable dashboard widgets
- Extension leaderboards
- Multiple phone system overview
- Dedicated TV wallboards
- Light and dark display modes
02 / CALL ANALYTICS
Go beyond basic call reports.
Explore traffic by hour, weekday or month. Identify peak periods, compare inbound and outbound activity, and understand how effectively calls are answered.
Understand demand and conversation time.
Track answer, abandonment and response time.
Compare activity without losing call context.
03 / CALL JOURNEYS
Understand the complete call, not just individual phone system records.
Transfers, queues and forwarded calls can generate several separate records. VumaVoIP connects them into one logical journey, giving authorised users a clearer account of every customer interaction.
- Searchable and filterable call history
- Complete call timelines
- Inbound, outbound and missed-call identification
- Extension and participant attribution
- Contact recognition
- Recording and transcription access from the call log
04 / AI CALL INTELLIGENCE
Listen less. Understand more.
Transcribe recorded conversations and turn them into structured, readable information. Review calls faster, create reports across selected conversations and identify situations that require attention.
- Speech-to-text transcription
- Speaker labelling and improved formatting
- Recording playback beside the transcript
- AI reports across selected calls
- Context-based manager alerts
- OpenAI, Azure OpenAI, Gemini and BYOK options
- Auditable processing with source evidence
05 / phone system MANAGEMENT
A unified view of your telephone infrastructure.
Synchronise operational and configuration data from supported phone system systems and review extensions, devices, routing and system health in one place.
- Extensions and IP phones
- SIP trunks and registration status
- Inbound and outbound routes
- IVRs and call queues
- Business hours and holidays
- Storage and performance information
- Concurrent-call monitoring
- Voice prompt generation
Built on a provider-neutral architecture, with Yeastar integration available today and additional platforms planned.
06 / CONTROLLED ACCESS
The right information for the right people.
Granular, phone-system-specific permissions ensure each user can access only the systems, calls, recordings and administration functions assigned to them.
- Granular permission-based roles
- Different access levels for each phone system
- Protected phone system credentials
- Audit trails for sensitive operations
- Secure recording sharing
- Configurable retention
- Login and security alerts
- Passkey and external identity support
- Geographic and network-based controls
07 / MULTI-SITE OPERATIONS
Manage multiple systems without losing control.
Give service providers and multi-site organisations a consolidated operational view while preserving clear separation between customers, sites and users.
- Multiple phone system dashboards
- phone-system-specific customer access
- Fleet and security views
- Subscription and feature management
- Custom packages and retention limits
- Automated background synchronisation
- White-label foundations
Explore VumaVoIP features
Find the capability your team needs.
08 / COMPATIBILITY & INTEGRATIONS
Built to work with your communications ecosystem.
Connect telephone data, recordings and AI services through secure, configurable integrations. Yeastar support is available today, with a provider-neutral foundation designed for additional phone system platforms.
YEASTAR P-SERIES ■ MULTI-phone system ENVIRONMENTS ■ OPENAI / AZURE OPENAI / GEMINI ■ BRING YOUR OWN KEY ■ API-BASED INTEGRATIONS ■ SECURE EXTERNAL IDENTITY ■ PASSKEYS ■ RECORDING & TRANSCRIPTION WORKFLOWS
Ready to see what your call data can tell you?
Discover clearer visibility across your telephone systems, recordings and customer interactions.
© 2026 VumaOne Software Systems, VumaVoIP is actively developed and supported in Scotland.