VumaIVR / Inbound AI Calls
Answer inbound calls with a conversational AI voice.
Route calls to a registered VumaIVR extension and give callers a responsive voice experience shaped around your organisation, services and permitted actions.
Book a walkthrough →Inbound AI phone call automation
Handle routine conversations while preserving a route to people.
Natural conversation
Use realtime voice interaction with interruption handling so callers are not forced through a rigid menu.
Extension-specific prompts
Configure the behaviour and instructions associated with each AI extension.
Controlled actions
Limit transfers, callbacks and other actions to the contacts and capabilities permitted for that extension.
Call records
Preserve call outcomes, transcripts and diagnostic context for authorised review.
A clearer operational workflow
Give callers useful assistance from the moment the call is answered.
Inbound calls arrive through the customer phone system and are routed to VumaIVR like calls to another extension. The AI handles the conversation and can use approved tools, while the phone system remains responsible for the existing telephone environment.
Inbound AI call and live transcript
Frequently asked questions
Practical answers.
Does VumaIVR replace an IVR menu?
It can provide a conversational alternative for selected call flows, but the final routing design remains under the organisation’s control.
Can callers interrupt the AI?
The realtime voice workflow includes caller interruption handling.
Can it transfer to a person?
Yes. Blind and attended transfer workflows are available to permitted, extension-specific contacts.
Give inbound callers a more natural route.
Design an AI call journey around the questions your team handles.