VumaIVR / Live Call Supervision
See and guide live AI calls.
Give authorised supervisors a live text view of caller and AI messages, with controlled actions to guide the conversation, transfer the call or end it politely.
Book a walkthrough →Live AI call supervision
Keep people in control of active AI conversations.
Live transcript
Stream caller and agent text to authenticated browser users during the call.
Private instruction
Allow authorised supervisors to send guidance to the AI without speaking over the caller.
Transfer control
Initiate an approved transfer from the live-call panel when human intervention is appropriate.
Polite call ending
Use a controlled action to instruct the AI to conclude and end the current dialog.
A clearer operational workflow
Use automation with a visible human control plane.
The browser workspace receives live call events and exposes only the supervisor actions granted to the signed-in user. This supports oversight without turning every active call into a conference call.
Live call supervisor panel
Frequently asked questions
Practical answers.
Can the caller hear supervisor instructions?
Supervisor instructions are sent privately to guide the AI, they are not spoken directly by the supervisor to the caller.
Can every user supervise calls?
No. Live call visibility and control actions are permission protected.
Can supervisors transfer the call?
Authorised users can request approved transfer actions from the live-call interface.
Keep human oversight within reach.
See how live supervision can fit your operating model.