VumaIVR / Transcripts & Call Logs
Review what happened after every AI call.
Keep call records, speaker-labelled transcripts, outcomes and diagnostic events together, making follow-up and operational review more efficient.
Book a walkthrough →AI call transcripts and call logs
A clear record of the conversation and its outcome.
Searchable call history
Filter call logs using relevant criteria and open the record that needs review.
Speaker transcript
Read caller and AI messages in a structured conversation view.
Call outcome
Review duration, status, transfer result and other available call context.
Diagnostic timeline
Give authorised technical users access to events that help explain call behaviour.
A clearer operational workflow
Move from anecdotal feedback to reviewable call evidence.
VumaIVR persists call logs, transcripts and diagnostic events as part of the operational workflow. Access is permission controlled, with sensitive quality and technical detail reserved for appropriately authorised roles.
Call log detail and transcript
Frequently asked questions
Practical answers.
Are transcripts available during and after the call?
Live text can be streamed to authorised users, and persisted transcripts can be reviewed after the call.
Are technical diagnostics visible to everyone?
No. Diagnostic and call-quality information is protected by granular permissions.
Should transcripts be treated as perfectly accurate?
No. Speech recognition can make mistakes. Important decisions should be checked against the wider call context and organisational policy.
Make AI calls easier to review.
Explore the call history and transcript workflow.